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  STORE POLICY  

TERMS AND CONDITIONS

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  1. All products listed on the website are subject to availability.

  2. Prices are subject to change without notice.

  3. The images of products on the website may not be exact representations of the products you receive.

  4. We reserve the right to refuse service to anyone at any time for any reason.

  5. All sales are final once the product packaging has been opened.

  6. Returns may be accepted on a case-by-case basis, but the customer is responsible for returning the product to us.

  7. If a return is accepted, refunds will be given back to source or as store credit and we may deduct handling and bank charges.

  8. We cannot guarantee shipping times, but we will try to expedite orders as much as possible.

  9. Customers are responsible for providing accurate shipping addresses, and we are not liable for orders that are lost or delayed due to incorrect information.

  10. DISCLAIMER: We are not liable for any damages or loss to life or property resulting from the use of our products. Off-roading is a dangerous sport and proper safety precautions should always be taken. We highly recommend getting trained by a professional.

  11. By using this website, you agree to our privacy policy and terms and conditions.

  12. We reserve the right to modify these terms and conditions at any time without prior notice.

CUSTOMER CARE

At SOS Gear, we are committed to providing our customers with exceptional service. If you have any questions or concerns about our products, your order, or our policies, please do not hesitate to contact us.

You can reach us through our website contact form or by emailing us at contact@safeoffroadsolutions.com We aim to respond to all inquiries within 1-2 business days.

If you have an urgent issue or question, please call us at the number listed on our website during business hours. Our business hours are Monday through Friday, from 10:00 am to 4:00 pm.

We value your feedback and are always looking for ways to improve our products and services. If you have any suggestions or comments, please feel free to share them with us.

Thank you for choosing SOS Gear. We appreciate your business and look forward to serving you.

You can contact us on +912240130928 (Monday - Friday | 10-4pm)
Offroad Consultants, SOS Gear, 302A, Poonam Chambers, Dr. Annie Besant Road, Worli, Mumbai 400018.

PRIVACY & SAFETY

At SOS Gear, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy outlines the type of information we collect, how we use it, and the steps we take to safeguard it.

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Information We Collect

When you place an order with us, we collect your name, email address, shipping address, and payment information. We use this information to process your order and communicate with you about your purchase.

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If you sign up for our email newsletter or create an account with us, we may also collect additional information, such as your phone number, date of birth, and product preferences. We use this information to personalize your experience and provide you with relevant information and offers.

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We do not sell or rent any of your personal information to third parties for marketing purposes.

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How We Use Your Information

We use your personal information to process your orders, communicate with you about your purchases, and provide you with relevant information and offers.

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We may also use your information to improve our website and services, and to comply with any legal or regulatory requirements.

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Security of Your Information

We take the security of your personal information very seriously. We use industry-standard encryption and security protocols to protect your information during transmission and storage.

We also limit access to your personal information to only those employees who need it to fulfill your orders or provide you with customer service.

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Your Rights

You have the right to request access to, correction of, or deletion of your personal information that we have on file. You can do this by contacting us through our website or by email.

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You also have the right to opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

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Updates to this Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We may notify you of any material changes to this policy by posting a notice on our website or sending you an email.

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Contact Us

If you have any questions or concerns about our privacy policy, or if you would like to exercise any of your rights related to your personal information, please contact us through our website or by emailing us at contact@safeoffroadsolutions.com

WHOLESALE INQUIRIES

At SOS Gear, we welcome wholesale inquiries from businesses interested in carrying our products. We offer competitive pricing and flexible terms to meet your needs.

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To inquire about wholesale pricing and terms, please contact us through our website or by emailing us at contact@safeoffroadsolutions.com. In your email, please include the following information:

  • Your business name and location

  • The type of business you operate (e.g. retail store, online store, distributor, etc.)

  • The products you are interested in carrying

  • The quantity of products you are interested in purchasing

  • Any other relevant information about your business or requirements

Once we receive your inquiry, we will review it and respond to you as soon as possible. Depending on your location and the quantity of products you are interested in, we may be able to offer special shipping rates or arrange for a custom quote.

We look forward to working with you to provide high-quality off-road gear to your customers.

Payment Methods
PAYMENT METHODS

  • We accept payment through our online store using major credit cards through our payment partners

  • All prices on our website are in the local currency and include applicable taxes. We reserve the right to change our prices at any time without notice. We also reserve the right to refuse or cancel any orders that we believe may be fraudulent or suspicious.

  • Payment is required in full before we will ship any products. If we are unable to process payment for any reason, we will contact you to try and resolve the issue. If we are unable to resolve the issue within a reasonable time frame, we reserve the right to cancel the order and refund any payments made.

  • In the event that we need to issue a refund, we will process the refund to the same payment method used for the original purchase or give you store credit. Refunds may take up to 10 business days or more to process. Bank charges may be deducted from the refunds on a case to case basis.

  • If you have any questions or concerns about our payments policy, please do not hesitate to contact us.

Last Updated: 13 May 2023

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